Question 1

What materials are your cords and threads made of?

Accepted Answer

Our cords and threads are made from nylon, polyester, cotton, and waxed fibers. Nylon is strong and smooth, polyester is fade-resistant, cotton is soft and natural, and waxed cord is water-resistant and easy to knot.

Question 2

Which cord or thread should I choose?

Accepted Answer

It depends on your project. Elastic cord is best for stretch bracelets, waxed cord is ideal for macrame and knotting, nylon thread is great for bead weaving, and jade thread is suitable for traditional jewelry styles.

Question 3

What cord size should I use?

Accepted Answer

Cord sizes range from 0.4mm to 2.0mm. Use 0.4–0.8mm for small beads, 0.8–1.2mm for standard jewelry, and 1.5mm or larger for chunky designs. Always match cord size to bead hole size.

Question 4

What is the difference between elastic and non-elastic cord?

Accepted Answer

Elastic cord stretches and is ideal for bracelets, while non-elastic cord requires clasps and provides more durability and structure.

Question 5

Are your beads real or synthetic?

Accepted Answer

We offer acrylic, glass, and metal beads. Each product page clearly specifies the material used.

Question 6

Are your products suitable for beginners?

Accepted Answer

Yes, our products are beginner-friendly. We recommend starting with elastic cords, bead kits, and basic tools like pliers and scissors.

Question 7

What tools do I need to start jewelry making?

Accepted Answer

Basic tools include jewelry pliers, scissors or cutters, clasps and findings, and optional beading needles.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping times vary depending on your location.

Question 9

How long does shipping take?

Accepted Answer

Standard shipping typically takes 7–20 business days, while express shipping takes 3–7 business days. Delivery times may vary due to customs and location.

Question 10

Do you offer wholesale pricing?

Accepted Answer

Yes, we offer bulk and wholesale pricing. Please contact us for more details about partnership opportunities.

Question 11

What should I do if I receive a damaged item?

Accepted Answer

If you receive a damaged or incorrect item, please contact us with photos and we will resolve the issue as quickly as possible.

Question 12

How can I contact customer support?

Accepted Answer

You can contact us via the website contact form or email. We aim to respond within 24–48 hours.

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